Delivery

Delivery


Delivery Process for our Fresh Meat

At Ferneylea Farm, we prioritize the safe and timely delivery of fresh frozen meat to ensure you receive high-quality products at their best. Here’s an overview of our delivery process:

1. Order Confirmation and Processing:

  • Once your order is placed, we carefully process it, confirming the items, quantities, and delivery details.
  • We prepare your fresh meat, ensuring everything is properly stored at the required temperature and is ready for shipment.

2. Packaging for Freshness:

  • Each order is packaged with care, using insulated boxes and ice packs to ensure your products stay at the correct temperature during transit.
  • Our packaging is designed to maintain the meat’s freshness, ensuring it arrives in perfect condition.

3. Shipping and Delivery:

  • We work with trusted delivery partners to ship your order. Orders placed Sunday to Wednesday before 11pm will be dispatched next day, orders placed Thursday to Saturday will be dispatched on a Monday. We offer flexible delivery days to accommodate your schedule.
  • Orders are typically delivered within 48 hours of confirmation, but we always ensure that it arrives on your preferred date and time.

4. Tracking Your Order:

  • You’ll receive tracking information once your order has been dispatched, allowing you to monitor its journey and stay informed about expected delivery times.

5. Delivery to Your Door:

  • On the day of delivery, we ensure that your product arrives safely and on time.
  • We recommend that you be available to receive the package to immediately store the products at the correct temperature upon arrival.

6. Post-Delivery Support:

  • In the unlikely event that there’s an issue with your delivery (e.g., product quality, damage, or delay), please reach out to our customer support team within imediately, and we will work to resolve it as quickly as possible.

Your Satisfaction, Our Priority: We are committed to delivering quality products that meets the highest standards. With our reliable delivery process and attention to detail, you can count on us to provide top-quality products delivered straight to your door


Customer Support: Our dedicated customer service team is available to answer questions, assist with orders, or address concerns. Please contact us at support@ferneyleafarm.co.uk.