Refunds
Refunds
Refund Policy for Fresh Meat Purchases
At Ferneylea Farm, we take great pride in the quality of the fresh meat we sell. Because our products are perishable, we have a strict refund policy to ensure that both our customers and our business are treated fairly.
1. No Refunds on Perishable Products:
Due to the perishable nature of our products, we do not offer refunds for any fresh meat purchases once the product has been delivered and received by the customer. This includes any issues arising from delayed deliveries, changes in the customer's preferences, or issues that occur after the product has been delivered.
2. Damaged or Defective Products:
In the unlikely event that your product arrives in a damaged or defective condition (e.g., thawed, spoiled, or incorrectly processed), we are committed to resolving the issue promptly. In these cases, refunds or replacements will be issued only if:
Once we verify the issue, we will offer a full refund or replacement based on your preference.
3. Delivery Issues:
4. Storage of Products:
It is your responsibility to ensure that the product is stored appropriately upon delivery (i.e., immediately placed in the fridge or freezer). We cannot accept claims for products that have been incorrectly stored or handled after delivery.
5. Refund Process:
6. Exchanges:
We do not offer exchanges for products once they have been delivered unless there is an error with your order or the product is defective.
7. Contact Us:
If you have any concerns or need to report an issue with your order, please contact our customer service team immediately.