Terms & Conditions

Terms & Conditions


Terms and Conditions for the Purchasing of Fresh Meat Online

By placing an order with Ferneylea Farm, you agree to the following terms and conditions:

1. Product Information:

  • All meat products available for purchase are sourced from reputable suppliers, stored at optimal temperatures, and carefully packaged to ensure freshness.
  • While we make every effort to provide accurate product descriptions and images, actual products may vary slightly in appearance or packaging.

2. Pricing:

  • All prices are displayed in GBP and are subject to change without notice. Prices include applicable taxes, but shipping fees may apply depending on your location and order size.
  • Promotional discounts, coupon codes, and offers are subject to availability and may have expiration dates or other restrictions.

3. Minimum Order Requirements:

  • A minimum order of £20 is required for processing and delivery. Orders under this amount will not be processed, but customers will be notified and given the option to adjust their order or a full refund.

4. Payment:

  • Payment for all orders must be made at the time of purchase via approved payment methods such as credit cards, debit cards, and secure online payment platforms.
  • By submitting your order, you confirm that the payment details provided are accurate and valid.

5. Order Confirmation:

  • Upon placing an order, you will receive an order confirmation email with details of your purchase.
  • Please verify your order details carefully. If you notice any discrepancies, contact our customer service team immediately to make necessary corrections before shipment.
  • No claim will be considered if you provide the wrong contact details (ie. email address or telephone number). 

6. Delivery:

  • We strive to deliver orders within 48 hours of order confirmation. You will be notified of the expected delivery date and any tracking information once your order has been dispatched.
  • We are not responsible for delays caused by third-party shipping carriers, weather conditions, or other unforeseen circumstances.
  • Delivery fees may apply based on your location, and additional charges may be incurred for expedited shipping or special handling requests.
  • Fresh meat products are shipped with insulated packaging and ice packs to maintain freshness during transit. We recommend that you be present to receive your delivery so that products can be immediately stored in the fridge or freezer.

7. Order Cancellations and Modifications:

  • Orders can be canceled or modified within 12 hours before they are shipped. After shipment, cancellations or modifications are not possible.
  • Please contact our customer service team as soon as possible if you need to cancel or modify an order.

8. Returns and Refunds:

  • Due to the perishable nature of our products, returns are not accepted unless the product is damaged or spoiled upon arrival.
  • If you receive damaged or unsatisfactory products, please contact our customer service team within 4 hours of delivery with clear photos of the issue. We will either issue a refund or replacement depending on the situation.
  • Refunds for accepted claims will be processed to the original payment method.

9. Customer Responsibilities:

  • You are responsible for providing accurate delivery information. Any errors in the address or delivery instructions may result in delayed or undelivered shipments.
  • Once the products are delivered, they are your responsibility. It is important to store the meat in a fridge or freezer immediately to ensure product quality.

10. Privacy and Security:

  • We value your privacy and are committed to protecting your personal information. Our payment processing system is secure and complies with applicable data protection laws.
  • Your personal information will only be used to process your order, provide updates on your delivery, and improve your shopping experience with us.
  • None of your data will be shared with any third parties.

11. Limitation of Liability:

  •  Ferneylea farm ltd is not liable for any loss, damage, or injury resulting from the use or misuse of our products.
  • In the event of product defects or failure to meet expectations, our liability is limited to the value of the product(s) purchased.

12. Governing Law:

  • These terms and conditions are governed by the laws of the United Kingdom and are subject to the exclusive jurisdiction of the courts in England and Wales.

13. Customer Support:

  • If you have any questions, concerns, or issues regarding your order or these terms and conditions, please contact our customer service team at support@ferneleafarm.co.uk.