Privacy
Privacy Policy for Ferneylea Farm
At Ferneylea Farm, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase from our store. We are committed to complying with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) to ensure that your personal information is handled safely and responsibly.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
- Personal Information: When you place an order or create an account, we collect your name, email address, phone number, shipping and billing address, payment details, and other necessary information to process your order.
- Order Information: Details about the products you purchase, payment method, and delivery preferences.
- Usage Information: Information about how you use our website, such as pages visited, time spent, and any errors encountered. This helps us improve the functionality and user experience of our website.
- Cookies: As explained in our Cookie Policy, we use cookies to improve your experience and provide personalized features.
2. How We Use Your Information
We use the personal information we collect in the following ways:
- To Process Orders: To fulfill and process your orders, including sending order confirmations, processing payments, arranging deliveries, and communicating about your order status.
- To Improve Customer Experience: To personalize your experience on our website and provide you with tailored recommendations and promotions.
- To Communicate With You: To send you updates on your orders, new product launches, special offers, and other information that we believe may interest you (you can opt-out of marketing communications at any time).
- For Legal and Regulatory Purposes: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Third-Party Service Providers: We may share your personal information with trusted third-party companies that help us process payments, fulfill orders, and provide delivery services. These companies are required to use your information only for these purposes and are obligated to protect your data.
- Legal Compliance: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. When your personal data is no longer needed, we will securely delete or anonymize it.
5. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request the restriction of processing of your personal data in certain circumstances.
- Right to Object: You can object to the processing of your personal data for marketing or other legitimate purposes.
- Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: If we rely on your consent to process your personal data, you can withdraw your consent at any time.
If you wish to exercise any of these rights, please contact us using the details provided below.
6. Security of Your Information
We take the protection of your personal information seriously and implement appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. This includes the use of encryption technology, firewalls, and secure servers.
7. Links to Other Websites
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites, so we encourage you to review their privacy policies before submitting any personal information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We encourage you to review this policy periodically for any updates. The “Last Updated” date at the top of this page will indicate when the policy was last revised.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us via our online contact form.